I've heard about this Gilmore before, and he always strikes me as an arse. One of the "everything should be free on the internet - music, movies, books, etc" brigade who want everything handed to them on a plate. Can't have been told as kids that they can't have their own way 100% of the time...
I suspect what would have made him REALLY pissed off would be if nobody had noticed his stupid badge.
Like to hear the other side of the story. I suspect he was not being as calm and rational as he makes out. Probably screamed and shouted and stamped his foot...