G Fiend
Final three greens...I'm afraid that the unpleasant minority is no longer insignificant
I didn't say insignificant, I said statistically insignificant. There is a big difference between the words.
If you are the person abused, the event is significant to you, but that does not mean that the total number of incidents are statistically significant compared to the huge nunber of pax who check in without problems. BTW, there is a difference between unpleasantness and abusive behaviour - the former is a fact of life for those in customer facing roles (I have served my time there too), the latter is unacceptable and should be dealt with firmly.
I make this point as a prelude to drawing your attention to the fact that 100% of the pax trying to check in during this dispute were affected by the wildcat action.
Thus your logic was completely muddled.