It's different with pilots. They come already trained and experienced. Cabin crew and ground staff are trained from the beginning. They learn, they see what is going on, they go in couple of months. You don't run customer service and transport business like that. You need motivated and experienced crew who see their position in the company like a career, not like a short-term job.
I am receiving a lot of e-mails complaining on service on board or lost luggage. I never publish them, but things went bad long time ago. EK let itself turn from premium service to ****. And it's not crew's fault. It's only natural for employees to give as much as they receive. Lousy conditions? Ok, minimum effort. Minimum effort in aviation business? Ok, shift to another airline.
Last edited by Nikita81; 25th Apr 2016 at 00:30.