He is also the only person in the world that might (emphasize) might be able to solve issues. All he has to do is ingrane a cultural shift that working with pilots (giving them dignity) could solve the issues (we all know stuff, especially rostering that would improve our lot immensely and not cost EK real cash)
A local would never understand the concept. Though I suspect STC doesn't either and he bought in early on the the middle eastern concept of treating people