Why Management did not go to T1?
I totally agree with the following statement:
"1. BA management has no clue what it's really like to work on the front-line in the Heathrow Terminals. BA needs to force through more cost-cutting, but has screwed up big-time.
2. Staff are saying enough is enough. At least they're going down fighting. "
Why BA Management did not face those anxious passengers in T1 the other day?
They should have tried, at least once, and felt the real atmosphere at the airport: e.g.the verbal and physical abuse which is everyday life for any agent.
They would have immediately understood that any restrictive measure imposed to any LHR ground staff is the equivalent of an insult, nothing else, as the job is very very hard and agents are overstretched to the limit.
Until that day, when Management will be enough brave to go down to the "Floor" and face the angry passengers, we will never see a good, efficient and professional line of Managers and Directors, especially those in charge of Fornt Line staff at LHR: it is impossible to explain a job like this unless you try it.
Thanks.