Whilst it was obviously hugely distressing for the passengers involved (not me - I won't fly BA until both Marshall and King have finally gone), it must have been something very serious for the normally loyal, hard-working staff to take such action....
But BA has still to learn WHY it was once so good (although it was then called BOAC and BEA, perhaps) - and is now regarded with far less respect.
Shall be driving back past that profligate building next to the A4 on Monday wondering whether 'management' will have been working overnight to remedy the situation. Somehow I think not...