To fly to serve
As an ex-BA back office worker/Manager who is about to start pilot training I'd like to correct the assumption that BA Management are all incompetent and ruthless. Many in the back office have a great deal of respect for what the front line do, but like any organisation there are a few bad eggs. Difficult to comment on the specifics which led to this action.
Last night I was flying back from Lisbon on the BA904 which diverted into Bournemouth. The crew did an outstanding job of looking after the passengers, some of whom were extremely agitated by the disruption. We finally reached Heathrow at 23.30 some 3-4 hours late and our arrival was greeted with a round of applause from the whole cabin for the way in which the situation was handled. It made this ex BA employee feel inordinately proud of the airline despite all the challenges it faces.
To fly to serve.
Desk-pilot