Originally Posted by
Heston
if they do we'll be seeing posts on here saying things like "I'm going to change my school. Every time I've got a lesson booked its late because my instructor is off doing something else like chatting to prospects at the counter. I expect to be treated better than that."
But we do hear that from time to time - the school who delays/cancels a regular customer to give precedence to "trial flights", on the theory that the regular customer is almost certainly going to come back again some other day whereas the "trial flight" is a one-off.