As we are on the subject, you'll often find Cabin Crew Managers and Base Stewardesses can be pretty mean and regularly bully their subordinates. Many have very poor reputations and often dish out mean, unjust and dreadful appraisals of their staff. Their records are regularly kept as long as they are with the company. Pilots records are normally kept for three years. Our Chief Pilots appear to be reasonable people and are not people to be feared. However, when things do wrong, pilots often involve their union representatives early in the disciplinary process. We want to get value for our 1% subscriptions. But I'd not hold my breath for improvement on the cabin crew front. Unite are keener to take on the government than they are looking after "silly cabin crew" as overheard by one of there members.