Managers are afraid to act. Having professional integrity is not allowed in EK. Culture of fear is so deeply internalized that even local managers get warning letters (I was really surprised to find out that my ASM - airport services manager, who is local, has a final warning. He told me that when I asked him why he never protects his staff from passengers' abuse).
The paradox of the whole situation with my case is that by defending my own rights, I defend the rights of locals and many of them approached to talk to me while I was at the airport.
So, blaming spineless managers with no integrity indeed will raise the awareness about the need for change, but things will not and can not start to change with puppet managers with tied hands, but with engaging consistent rules and laws. Being lawless is the greatest problem of Emirates Airline. There is no mechanism to protect the employees and achieve justice, and there are no consistent and safe rules to rely on. Anything can happen to anyone and in these circumstances people become backstabbing and frightened wolves and system falls into chaos. And incompetent managers, who select other incompetent managers to work with, just use the system for their own benefit, damaging the company in the process.
There is no justice or mutual respect among managers and the rest of the employees in EK. So, media involvement in EK's case can help them a lot to keep their business running but only if they learn something from the whole situation of exposing their internal problems and change for better. The alternative was a slow and silent degradation into abyss. Media exposure is an opportunity for them and I hope they are smart enough to see and act on it.
All we did was turning their arrogance agaist them. If they want to retrieve their image, they have to stop being arrogant and get rid of disposabe staff policy by introducing a firm system for employees to rely on. Starting with ban of warning system.
Edit: oh, yes, and they have to stop their greedy growth because they have no capable human resources to grow so fast and they've nourished bastard management system with no future.
Last edited by Nikita81; 8th April 2016 at 06:43.