EWL, I still vividly recall you having an issue with JQ too when they first kicked-off operations back in '04-'05. That was 'the past' but you gladly accept their cash now. Why the attitude with Tigerair?
They clearly don't need agents to fill sufficient seats at the moment.
As I've said before, travel agents exist for the ignorant and the computer-illiterate. There is such a vast amount of guiding information on the net that is designed to help the inexperienced traveller that it is inevitable that agents will disappear from mainstream and instead become a niche industry.
In the meantime, don't slag an airline because they won't help fund your retirement; that's entirely their choice.
I'd be far more careful about singing the praises of an airline that has had a very checkered safety history and has killed Australian travellers. Did you help with any of their bookings? How would you feel if you had? New aircraft, a new service and flash new paint don't a safe airline make.
A pig with lipstick is still a pig.