It's such a shame as the cabin looks great. Stylish, yet no frivolity like fancy mood lighting and unmistakably British. However, BA's new cabin seems to get almost as many complaints as a ten abreast 777.
Are there any plans to move to Spaceflex? I know the toilets are cramped but I'd much rather have more legroom and simply put up with a cramped loo for the 30 seconds that I'm in it. Spaceflex would free up some cabin space however no doubt they'll just cram more seats in. Not to mention the militant unions. I can't see them being happy. Not without a fight anyway. But I do think it would make operational sense for all IAG A320s to have the same layout.
When a ULCC is doing it better than you are, then you have a problem. No matter how many 'free' drinks or packets of birdseed you feed people.