Originally Posted by
harrryw
Sorry it has something to do with the airlines. The airport services are provided to an airline for their passengers and aircraft. The airline is the party with whom the passenger has a contract. The airline is the party who has the responsibility to provide non discriminatory travel for its passengers. In europe it does this by contracting the airport to provide services. The pasenger claims against the airline and the airline claims against the airport.
Not in my backyard is not acceptible where disability is concerned.
If the airline has informed the PRM assistance company in plenty of time and the company has agreed to meet the flight, but still fails to show up then it's not the airlines problem and in my experience, even in Europe, we will put the passenger in touch with the customer relations of the PRM assistance provider and prove we did everything required of us to get the service delivered. The airline cannot magically produce a wheelchair or a trained member of staff to handle the passenger or the wheelchair, so what must they do if the service provider doesn't adhere to the contract? The passenger will suffer, but it most certainly isn't the fault of the airline.