As an amputee I find it completly believable. I have flown with wheelchair reguested to seat and at the airport boarded in a normal wheelchair and then told to get to my seat 12 rows down. Because of other medical conditions I could not and had a really hard job convincing them that an aisle wheelchair was needed and they kept telling me there was none. That was with a full service airline at a mainline asian airport.
Remember people handling wheelchairs are very low paid untrained labour in some places.
I was unwilling (and unable) to do a tarzan act swinging from seat back to seat back as they wanted.
Last edited by harrryw; 27th Mar 2016 at 15:53.