"Wife works in marketing. Mmmmm!!!!" Thank you, Megan and aox.. Had a poke around and found she is a Director of a company that advertised for a 'Lead Generator ' in 2014 ..
"Working on an Outbound dialler
Rapport Building
Establishing client has had an accident and not claimed prior.
Passing over to a closer to finalise the call"
May be trying to shake a few alleged victims of Ryanair out of the tree using the press.. unsuccessfully judging by comments in the Mail!