It always amazes me, when so called ' premium airlines' allow bean counters to cut costs. The first round of cost cuts results in a big bonus, those responsible leave, and new people come in looking how to cut costs more to achieve their big bonus.....and so on and so on.
The product must eventually fail. The end product, the delivery end of it must suffer, and the pax ( especially in the premium cabins), start asking, what the hell is going on?
Meanwhile, those who made the mess, have departed over the horizon with fat wallets.