phone network data or lack of
whilst sitting in a cafe, this afternoon, a friend asked me if the mobile network was working properly with regard to data and internet. He asked because his iphoon was unable to get connection despite having many bars of phone network signal strength. I pulled my Galaxy out and straight away it accessed the internet.
His provider is Vodafoon and I'm with TalkMobile which uses Vodafoon network infrastructure, I understand. A quick check of his phone settings showed mobile data was enabled. He has been having issues with data connection for a week or two.
Can anyone shed any light on whether it is likely to be a phone issue or a network operator issue?
Is he likely to be being blocked for some reason?
His phone was provided by his work, he uses the Maps app to find his way to jobs (he services alarm systems). Without network data the Maps app doesn't work ........ Neither does access to alarm system data and manuals etc, or filling in job sheets and booking time on customer sites etc.
Most frustrating.