My experiences with BA C/C in the oversight of UM's has, without exception, been of the utmost highest standard in terms of care and professionalism,
Agreed, and I've seen many of the Long haul CC go "above and beyond" to look after UMs, sometimes in difficult circumstances such as such as unscheduled night stops/diversions.
and that's before you consider the implications of EASA FTL's on a relatively short sector...
? Sorry
if you're implying there's a link between the introduction of EASA FTLs into BA and the discontinuation of the UM scheme you've lost me...then again I'm easily confused.
In any event I'd agree that it's very disappointing, but given that the incoming CEO has already being having a hard look at the finances, and given his provenance it is perhaps not surprising
.