+TSRA makes an exceedingly good point (!) Although writing up a problem in the Mx log is exceptionally important ... if the 'whole' story is not included in that write-up, the real problem could easily be lost in the remainder of the information that IS included. The Mx Techs have a very difficult job for the most part ... and those of us who use these machines would do well to remember that the more information that is included in a 'write-up,' the easier it will be for the Mx Techs to find, and then correct, the problem.