I also don't work for Ryanair but love to follow the twists and turns the ups and downs of a brilliant company who has come such a long way in such a short time I fly with many airlines short and long haul and Im slightly disappointed with your wording DAVIDJOHNSON (how Ryanair give poor customer service) this is not my experience not by far I have had poorer customer service from BA and the worst customer service and oldest dirtiest Aircraft I have ever been on is Virgin Atlantic give me Ryanair with new aircraft friendly crew brilliant on time record and excellent flight departure times any day some people hate them but I for one love to fly Ryanair.