The words training and CX are as synonymous as 'Mein Kampf' and 'The Bible'.
What do you expect when the 'trainers' are teaching new hires to draw mountain symbols for high MRA, boxes around FIR boundaries and a triangle for minimum diversion fuel, rather than more pressing issues such as "How do we calculate the adjusted ZFW if the RTOW becomes restricted?"
....Then we receive newsletters from the illustrious fleet office in a reactive manner as if the pilot group are to blame.
How about looking at the muppets in the 'training' department?