What's the point in long-haul expansion if what they already offer is a total effin shambles?
I've been trying to book flights to Boston from Manchester for days now. You go through the whole process online and then you can't pay because their website has an 'invalid security certificate' apparently.
You click 'help' and it gives you a phone number - which you phone - and you end up in a predicted 30 minute queue.
Well you know what, I calculated that I could book with another airline in less time than it took to hold the line. So I did. Going via Dublin now.
If you can't arrange a simple system for people to pay the company - you may as well give up.
Total joke of a company.