pom:
I know nothing about 732s or your previous operation but I am curious to know:
1. Is it possible to get 189 passengers into a 732?
2. Why was the bowser parked in front of a moving aircraft? Surely this is a highly dangerous practice?
3. Why did 189 passengers fall over when they should have been seated with their seat belts fastened? Did one of you switch off the seatbelt sign whilst the aircraft was still in motion?
4. Why was the catering not firmly secured before landing?
All in all it sounds like a very dodgy operation to me.