Andrew S - On first glance it all looks very impressive.
If only the CAA updated the website "waiting list" more regularily to reflect he true position it would be more useful.
As for the phone number: ......well, give it a try, and if you retain the will to live after the automated proceedures, terrible "plinkity plonk" piano music & the repetative recorded message, then you are a better and more patient man than I am.
Regards,
Mr W.