Just had a looong word with Barclays - again. Finally, I got them to stop saying everything worked and my official complaint was closed. Now, after becoming . . . assertive, this issue is going to be escalated.
Now, one last thing. Does anyone who has this freebie know if the key is issued by Barclays or Kaspersky? That's going to be the next hair-tearing issue. I can feel it in my water.