Crown Dubai
I am in the process of using Crown out of Dubai.
They told me the container would leave Dubai at the start of December. I had fully prepaid the entire move, but at the end of November they were desperate for me to pay some outstanding storage costs, that they actually sent a driver with a credit card machine out to my wife to pay. Everything owed was paid and they told me the ships name, date of departure and the arrival date at the end of December. It all sound fine.
Today, 6 th Jan, I got the first email from them saying my container was not of the ship they had agreed and in fact it still hasn't left Dubai. But they estimate arrival on the 13th Feb'16. Basically, I said this was unacceptable and now I have to rent 2 hotels rooms for 6 weeks for my family. They responded by saying they are not liable as per the terms and conditions.
Just to be clear, no delay was due to my lack of permits/papers/information/payment.
So now the excuses are coming fast via the emails and the different departments have different views.
Good luck on your choice