Yes I know , but buried in the fine print. Not excusing his outburst but airlines should really be more proactive, rather than a bit of legal ass covering.
How many people who book online really read the pages of disclaimers?
If pax can't be arsed to read what's printed, why would they be bothered to pay attention to any other medium or method for the delivery of the "message". Evidenced by the fact that they rarely pay attention to the flight safety demonstration regardless of whether it's a video or delivered by the CSD.
No sympathy.