Originally Posted by
Tranceaddict
Not true, depends which handler they go with at STN as to how efficiently they will be dealt with, as one is significantly busier than the other, resulting in a far better service from the less busy one
At the risk of floating off Southend...the fact remains that if you are diverted into an airport during one of the peaks, the service you receive will be substandard regardless of how good your handling agent is. From my experience in the industry Stansted seems to have a very poor record on this topic. It causes so many problems there that the number of diversions accepted now are severely restricted to try not to have an adverse effect on the scheduled operation, something which has happened in the past.