Lloyd christmas,
Correct me if I'm wrong, but the more remote holders we have, the more 'extra stand capacity' we create, and thus the better our management look when they tell BA how much extra stand capacity we've created this month.
And of course that's not even starting on the divisive way the stats are presented - by Watch, without taking into account centre staffing levels, Weather, incidents etc. For example, we have an afternoon shift when half of LACC goes off sick and CBs all over the place, thus lots of bad slots, thus lots of remote holding, say xxxx minutes. The morning shift handled more traffic, but LACC was fully (???) staffed, and weather was good, so hardly any slot times, and no remotee holding. Looking at the graph we get sent by Ops our performance was much better!
Then using the 'minutes remote holding against watch' graph, someone grabs hold of the morning shift manager and says, 'hey, why didn't you remote hold anyone? That other watch did much better last month!'
Divisive.
Gonzo.