BA Response
BA seem to be staying very quiet about the entire matter. Presumably, they do not wish to infer that they have any responsibility in the matter, either from their ludicrous 23 kg allowance or defective overhead bin latch,
I'm sure that they are ready to once again offer the bottle of whisky, which they offered as compensation to the LHR to YYC passenger, whose seat broke during climbout from LHR. After having to spend much of that flight on his feet, that passenger declined the bottle as an "insult".