Rotaiva, Harry's right, you should have been told.
Have you had a meeting yet with your leaving co ordinator? If not I suggest making an appointment to see them because everything was explained to me clearly down to the last 2 nights accom prior to leaving. They will also go through SLR tickets you maybe owed, AL tickets, the flow for returning all our goodies etc.
I also had the accom people out the other day, make sure when they go through your place that anything that may have been damaged prior to you moving in was documented or you can be in for potentially a large bill at the end, an example being cracked granite kitchen bench tops, sinks etc so have these things documented, take photos if necessary.
Other than that the process is easier than joining. Etisalat was very quick to cancel elife and the bank (NDB) at the pineapple have been excellent.
Hope that helps a bit.
