Am VERY curious as to whether AA will be able to justify their refusal to replace her on the return flight.
It's unclear if AA was actually notified re: the alleged events on the outbound flight.
The Complaint was only filed after the second flight, and she was arrested only after she went berserk in the Customs area. Otherwise, the Air Marshalls weren't planning to take any action either.
I hope she gets the help that she needs. It's sad that in this industry and in society in general, mental health is often not cared for properly, with taboos and fear of repercussions.