Agreed Max R, it is a service industry in some respects, however at our end we know it's much more than that and it's mostly safety focused operation. I'm sure that the "spokesperson" and their script writer would be totally oblivious to these issues. Hence my comment about ignorant muppets wasn't directed at the punters. I'm sure that 98%+ would have been very appreciative of the crew's work.
My comment was directed at the office wallahs who make these sickly sweet "apologies" when none should be needed.