Today... in conversation with an Air NZ "Customer Service Agent" regarding the upcoming trip we are about to make to LAX, and which they have changed, she "casually" mentioned that they have just totally changed a trip via HNL that we have paid for in June, and once again screwed us. I asked when they might have told us, had we not "accidentally" called them - no idea.
Yes, for that trip we could have used the competition, Hawaiian, but they operated a night flight with inconvenient times, and we preferred Air NZ's day flight with a better itinerary, our choice, except that Air NZ have now changed theirs to a night flight as well, with difficulties now regarding hotels, connections, car hire etc. already booked.
No comment.