For those of you who can recall 2006-7 when Jim Cameron was CEO and SG was in charge.
The Kirwall press decided to focus on Saab serviceability and safety. SG came out defending the Saab. Behind the scenes SG & JC had a " full and frank exchange of views". The upshot of that was that JC decided to move on with a significant golden handshake. Declared in the filed company accounts.
The whole problem was that the engineering dept were short of staff / contractors
The bottom line is that the ginger beers need to be treated well. You need to keep them happy. This is fundamental to any flying outfit. Sound familiar?
Even more important than pilots if you have to be brutally honest ~ light blue touch paper and retire