My client has been offered a refund of the difference between business and premium economy on the AKL LAX route - at a value of $400.00.
I want these dudes that worked that out to do my business tax next year!!
My calculation of the fare difference ex BNE is $3550. Even if you take it ex AKL which is totally inappropriate as the fare was purchased from Australia is around $1600.
Are the dudes that calculate these alleged compensations core shareholders?
It would appear so.
When everything works, and even when it doesn't (things do break) the cabin crew shine.
When it doesn't work the alleged customer care department is lack lustre.
Best regards
EWL