The issue relates to either relying on a rule to improve safety or the application of a safety principle.
The former is based on the belief that humans can be constrained, and if the rule is broken then the human can be blamed, whereas the situation is actually a failure of the belief. This view may also result in poor training – “we have a rule, no need to train beyond that” –
‘untrained and unbriefed cabin crewmember’.
The latter, uses human skill to apply a principle which encourages the human to be aware of the situation and judge actions with disciplined thought.
“We design work processes designed to protect workers based on a worldview that we rarely reflect on and in the process we create self-fulfilling prophecies that serve no purpose except to confirm that worldview. For example, when we see people as untrustworthy and as a problem to control, we design systems based on this worldview – rules, procedures, zero tolerance rules, incentive programs, behavior-based safety. Although intended to help workers be “safe”, none of this is designed to help workers do their jobs and often they simply make the work more difficult. As a result we see violations, sneaky behaviors (such as underreporting) and distrust. This confirms our initial suspicions, our theory has been confirmed and therefore the solution is simple – tighter controls. We must protect you, from you, in spite of you. The vicious cycle continues.”
“… understand that the problem is not the people, but the system created based upon our false assumptions.”
“… change perspective.”
http://www.safetydifferently.com/the...ork-is-broken/
http://www.safetydifferently.com/if-...or-the-people/