Maybe you do, but it isn't a pleasant option for a near 80 year old woman on her own on a dirty night.
"BOAC Takes Good Care Of You" used to be my airline's slogan, and they did, too.
Air NZ's answer to my complaint at the way my wife had been treated was that she wasn't holding a Business Class ticket, or a "Frequent Flyer" so didn't qualify for hotel accom.
Now that there may be a choice she won't become an Air NZ frequent traveller, either !! As an American she'll know where to spend her money.
Bring it on.
unfortunate.
(as far as the airline is concerned) was her journey originating/starting from auckland?
afaik, air nz and most others wont accomodate you in a disrupt if you havent "left home" yet? air nz regularly accomodates passengers stranded away from home.
if you see what i mean. yes, a **** experience. just looking for perspective.