The very stupid scheme of coning the approach road off into the even more stupid £2.50 drop off fee has cost BOH a very significant amount of traffic!
Can't agree with that statement. Both Luton and Stansted charge £2.50 drop off charges which probably upsets passengers more than anything else if comments to the airports facebook page are to be believed but there has been massive growth at both airports. Luton has grown by a fifth in just the last 12 months. While passengers might moan and promise never to return they do return.
For me the biggest issue is lack of public transport. Anyone who is not local faces next to no onward travel options apart from a shoppers bus that runs hourly for just part of the day. The airport might as well be on the moon when it comes to connectivity.