Be nice to have a choice to LAX again ( since QF pulled out ). my wife recently flew Air NZ, departing around 11.oo pm. AirNZ announced a delay until next day around 10.00 pm and refused hotel accom. Meal vouchers were not passed out until after restaurants had closed for the night.
My wife, a commercial, checked in, pax. - we don't receive Staff Rebates anymore - "enjoyed" a night on the floor of the terminal. Air NZ prided themselves on finding mattresses, which they handed out !
Next day the cabin crew admitted that they had been given prior notice, and not reported for duty, so at least it would have been possible for pax. to buy their own dinner even if AirNZ didn't want to hand out vouchers in time ?
Not our only experience of less than reasonable behaviour from Air NZ.
Bring on the competition, even today Air NZ have just announced a $300 reduction in fares to LAX !