Not wishing to be too cynical but there are no timescales really mentioned in the email from OC2FTS. Yes it talks about Christmas and the New Year, but no year; could be in a couple of months could be in several years when 'things' eventually get sorted. It talks about the future and when things have been sorted; but all of this is as long as a piece of string. We need specific timescales, so people can be held accountable for their actions, or lack of.
If this was a football club, the manager would have fallen on their sword by now as a result of the performance of his/her players.