Let me see if I've got this correct...
You are working on it!?! Well, what have you been doing all this time until now? If you've been working on it, you sure don't have much to show for it. A couple of new hotels and Illy coffee on the freighter. That's it???
How hard is it to take the coffee already used on the passenger fleet and make it part of the freighter catering? What does this cost? Almost nothing, and yet you point to it like it is a big victory. Please, stop insulting us. We ALL know better.
Here's what you really have...
1) Senior crew that are so pissed off at being stuck on junior fleets that they can't even see straight.
2) Commuters that pay astronomical prices for the worst staff travel system in the industry, only to sit reserve (no useable A days) at their own expense.
3) Cadets being crushed by the cost of living in Hong Kong while you attempt to sell them out in exchange for an extension of the expat housing package beyond 2017. Nice attempt at divide and conquer.
4) The highest pilot unfitness rate in the industry by very large margins.
5) The worst roster instability in the industry, again, by large margins. Show me one other airline wherein a pilot shows up for a simulator or a regional out and back and ends up on the opposite side of the globe.
6) Absolutely no career visibility. Bases? No bases? Long haul / regional? Airbus or Boeing? Seniority at CX means next to nothing.
7) A rostering system that makes no effort to keep pilots flying on their daytime body clocks or utilize mixed crew flying sensibly.
8) An FOP that manages crisises only. There is no forward vision except for a few pilot managers who are literally pushing on the rope and shunned to silence by bean counters like you, AT and DP.
Need I go on or do you catch my drift?
To your bonuses! You don't deserve one cent of that money. You are doing the worst job imaginable. Please don't write us anymore condescending emails drafted in your Oxford forked tongue language. We are NOT buying it!