I've never understood why CX keeps asking us what we think, only to ignore or shun the answer.
We know we're pissed, they know we're pissed, and they don't want to do anything about it. If they want to manage their company like a Burmese military junta, what's the point of two way communication?
Last edited by Yonosoy Marinero; 8th Oct 2015 at 13:36.