doobler
have you ever needed an emergency day off? when my poor old dad was rushed into hospital (he died 3 days later) the b@stards in crew control told me I could only get out of my AGP later that day if I was myself sick! I explained the situation to them once again in words a monkey could understand, only to get the same unhelpful response. It took another 2hrs of pacing up and down, before I got some sense out of a senior manager who finally released me from the duty and only after explaining it all yet again. That was 10 yrs ago and I still haven't got over how totally useless and unhelpful crew control were when I really, really needed support.
To be fair, I did get out of the duty, but only after a huge amount of needless stress which would have rendered me unfit for duty in any case.
Just don't try to tell me how good they are....