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Old 2nd Oct 2015, 08:22
  #175 (permalink)  
anson harris
 
Join Date: Dec 2014
Location: The wrong timezone
Posts: 271
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Second, The troops believe (wrongly) that they have scored a minor victory and are, thus, happy.
Exactly right.
It's a classic tactic straight from the Ryanair handbook of management. Take something away that the troops should have anyway - then give it back when times are tough to look generous. And it works every time. The best bit is, it's all at zero cost.
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