Mark H,
Without fail, every single piece of communication that has come from you has either been full of excuses on why you are unable do anything, or to deflect blame from yourself and the rest of management and onto someone else.
You're greatest accomplishment has been bringing Facebook to CX, and renaming it Yammer.
I thought Richard Hall's condescending, patronizing tone was bad, but you've shown me through your writing that that was nothing.
It comes as no surprise that someone so far out of their depth as you is trying to cure the symptom and not the cause. A real leader would be out there, supporting the operation, supporting the front line workers, and investing in them as they are the greatest asset this company has.
Once again, CX management at it's finest. You should be ashamed of yourself.
Last edited by SweepTheLeg; 27th Sep 2015 at 13:14.