If you want ANYTHING from ANY department in EK, send a soft and polite email. If this doesn't work go see them and not the way I have seen some guys go in (Chest puffed up and/or shouting).
Keep your cool and ask how you can help the process. Ask questions like "I'm not aware of the correct procedure, but is there any more information I can get for you?"
I know it sounds like a load of sucking up, but do you want your villa? Means to an end and I happily walk out with all my request addressed.
This also works at anything government run office. I always respect the fact that they may not acknowledge me at first, but I always politely wait until someone addresses me. I don't take offence, it is the way things go and I accept that.
Shisha2015, Request TECOM if you want a nice place to be with a balcony. Once again, I was super polite on my joining info and I got exactly what I requested.