As a matter of interest - any of you ever made a PA apologising for a heavy landing?
No, but been an SLF on a BA Shuttle flight into Heathrow in the eighties when one was made. The 757 made quite a hard landing. The flight was sent to a remote stand at Terminal 1 and was waiting longer than usual for the steps to be set up. Passengers had seen the steps and coaches arrive.
The Captain then made the announcement that the first officer would not call the steps in until the Captain told us that he was at the controls for the hard landing and not the first officer.
A round of applause from the passengers followed.