Had the same issue a few months back. After a few calls we finally got the correct contact details. Even though I emailed the application they still required the hard copy to be posted for the permit to be issued. Took about 3 months for the permit to come back. Hope it helps.
email:
[email protected]
Postal Address and contact to send hard copy:
Préfecture de Police
Attention Madame MEDJEBEUR
12/14 quai de Gesvres
75004 Paris
France.
Phone: +33 1 49 96 30 94