edi_local OUCH! Certainly would not want to be on the other side of the desk. It seems that this is another step in the move away from what we all grew up with. The change from Multilateral to Bilateral (thanks ExXB) will certainly make things complicated for staff, as they have to check the system for each pax to see what might be possible.
Now, I absolutely understand that companies change and I do not expect everything to stay the same as it was when I was first a pax in 1965! But the chipping away at customer benefits for short term gain does not usually work out well ...